Transmission Engineer (Front Office)

Job Description

Monitor transmission network alarms and take appropriate action="#" when necessary. Filter redundant alarms to ensure that only relevant alarms are escalated. Correlate alarms and determine the impacted resources and services. Communicate with stakeholders via email to provide updates on incidents. Escalate major and critical issues to the FO Manager, BO Team, and Management Team. Follow up with stakeholders, FM Team, and BO Team until the issue is resolved.

Send restoration mail back to stakeholders and request detailed reasons for outages and the action="#" taken for restoration. Prepare and send hourly fiber down, main failure, NE utilization, ISP utilization value, and MW KPI reports to the operation and reporting teams.  Prepare and send physical port down and device powered off to the reporting team

Qualifications

  • Bachelor's degree in telecommunications, computer science, or related field.
  • Minimum 1year experience in NOC field.
  • Knowledge of transmission network protocols and equipment.
  • Experience with alarm monitoring and incident management.
  • Strong communication skills to communicate with stakeholders and other teams.
  • Attention to detail to ensure that all incidents and reports are accurately documented.
  • Ability to work under pressure and meet tight deadlines.

Company Description

Ananda was born with the vision of unlocking Myanmar’s sustainable growth by delighting and empowering our customers with a variety of reliable exclusive Fiber packages as a trusted provider. Headquartered in Yangon, we serve a number of townships in Yangon and Yangon as well as planning to expand more of our extensive reach in Myanmar.

With honesty, we are committed to do the right thing and follow sound business practices in dealing with our customers, partners, investors and competitors. We deliver superior customer experience through our products and services. And we set our competitors as our challengers who drive us to improve, not as enemies

APPLICATION

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Team

Design

Location

Yangon

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This role accepts applications for work in the locations as noted above. Roles listing ‘Remote US’ as a location are not currently available in the following states: Iowa and Louisiana.